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Returns and warranty
15-day returns on every new part, and a warranty on everything we sell.
15-day returns
You can return a new part within 15 days of delivery. A 25 percent restocking fee may apply to eligible returns.
Parts must come back in the original manufacturer packaging, unopened and in new condition, with every box, insert, manual and accessory.
What can be returned
- Defective or damaged parts. Returned for replacement.
- Wrong item received. A replacement ships within 1 to 2 business days.
- Ordered in error. Returnable if new and unopened, with a return authorisation number. The restocking fee applies.
What cannot be returned
- Opened parts removed from the manufacturer packaging
- Toner cartridges
- Custom or special-order items paid for in advance
- Items shipped by freight
How to return a part
- Email hello@zapcopiers.com with your order number and the reason for the return.
- We reply within 24 to 48 hours with a return authorisation (RA) number and shipping instructions.
- Pack the part in its original packaging with everything included.
- We provide a prepaid label for defective parts or errors on our side. For other returns the customer pays return shipping. Insure the package.
- Write the RA number on the shipping label, not on the box itself.
- The refund is processed within 7 to 14 business days of receiving and inspecting the return.
RA numbers are valid for 15 days. Returns without an RA number are refused. Shipping and handling charges are not refundable.
Defective parts
Every part carries the manufacturer warranty. If a part arrives faulty or fails, contact us straight away. Many issues are resolved by phone or email. Otherwise we repair or replace the part at our discretion. Defective parts returned to us are replaced with the same product.
Damaged in transit
If a package arrives physically damaged, refuse delivery and contact us at hello@zapcopiers.com within 3 days of delivery. We handle the carrier claim and ship a replacement once the damaged item is returned.
Warranty
The warranty covers manufacturing defects under normal use for the period below. It does not cover damage from incorrect installation or the wrong voltage.
| Condition | Warranty period |
|---|---|
| New | Manufacturer warranty |
| Like new | 1 year |
| Refurbished | 90 days |
| Reconditioned | 5 days |
Refunds
Refunds go to the original payment method and usually appear within 7 to 14 business days depending on your bank. Shipping and handling charges are not refundable.
Need help with a return
Contact support with your order number, or call (800) 566-0739.