Question 1

How do I know a part fits my machine?

Accepted Answer

Every product page lists the compatible machine models. Search by your machine model, for example TASKalfa 3253ci, or by part number, for example TK-8337K. If you are not sure, contact us with your model and we confirm fit before you order.

Question 2

What is the difference between OEM and compatible parts?

Accepted Answer

OEM parts are made by the machine manufacturer. Compatible parts are made by third-party manufacturers to the same specification and usually cost 30 to 60 percent less. Every part we sell, OEM or compatible, includes a warranty.

Question 3

Where is my machine model number?

Accepted Answer

Usually on a label inside the front cover, on the back panel, or on the control panel. Examples: Kyocera TASKalfa 3253ci, Sharp MX-3071. If you cannot find it, send us a photo of the label and we identify it.

Question 4

Why does voltage matter for fusers and maintenance kits?

Accepted Answer

Fusers and some maintenance kits come in 110V and 220V versions and they are not interchangeable. The wrong voltage can damage the machine. Most US machines are 110V. Check the label on your machine.

Question 5

What does a maintenance kit include?

Accepted Answer

Maintenance kits, also called PM kits, usually include the fuser, transfer rollers, feed rollers and sometimes a separation pad. Contents vary by model and are listed on each product page.

Question 6

How fast do you ship?

Accepted Answer

Orders placed Monday to Thursday before 4pm ET, or Friday before 1pm ET, ship the same day. Ground delivery takes 3 to 5 business days. Ground shipping is free on orders over $100.

Question 7

Do you ship outside the United States?

Accepted Answer

No. We ship within the United States only, including Alaska and Hawaii.

Question 8

How do I track my order?

Accepted Answer

You receive a shipping confirmation email with tracking once the order ships. You can also check order status in your account.

Question 9

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible. If the order has not shipped we can change or cancel it. Once it has shipped, use the returns process.

Question 10

What is your return policy?

Accepted Answer

15-day returns on every new part. A restocking fee applies to eligible returns. Defective items are replaced. The returns and warranty page has the full details.

Question 11

What if I ordered the wrong part?

Accepted Answer

Leave the package unopened and contact us with your order number and the correct part number. We arrange an exchange. Unopened items qualify for return with a 30 percent restocking fee.

Question 12

Are your products covered by warranty?

Accepted Answer

Yes. New parts carry the manufacturer warranty. Like new parts are covered for one year, refurbished for 90 days and reconditioned for 5 days. All cover manufacturing defects.

Question 13

Do you offer bulk or volume pricing?

Accepted Answer

Yes. Service companies, managed print providers and organisations that order regularly get volume pricing. Request a quote on the bulk orders page.

Question 14

Can I set up a business account?

Accepted Answer

Yes. Create an account to keep your order history and machine models in one place, then contact us to discuss volume pricing and terms.

Questions and answers

Compatibility and parts

Orders and shipping

Returns and warranty

Bulk and business

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